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Route / Switch Network Support Engineer

Kforce Technology Staffing

This is a Full-time position in RIchardson, TX posted April 6, 2021.

RESPONSIBILITIES Kforce is immediately seeking an experienced RoutSwitch Network Support Engineer for our enterprise networking and cloud services client in Richardson, Texas (TX). Are you pre-wired to understand what customers want and what they need to deliver business outcomes quickly? Can you do this in an environment that handles 1.4 million calls per year – in 17 languages – from customers in 180 countries? Do you love to resolve conflict and find solutions that drive an excellent customer experience? You may be our next Customer Support Engineer and we have the People Deal for you! Team Strategically positioned within the Services Organization, our Technical Assistance Center (TAC) is a team of elite technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Aligned to three geographic regions, and converging into one global, borderless TAC, we are the first to be confronted by challenges and issues with new equipment and tools in the field. We provide tireless support to our customers, partners, account teams, and other TAC engineers. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none! Enabling our Customers by enabling our Technology, the TAC further specializes in Collaboration, Data Center, Security, Voice, Wireless, Routing, Switching, and other emerging technologies. REQUIREMENTS Bachelor’s with a technical focus or equivalent 1-3 years of relevant experience You hold a CCNP or equivalent level of demonstrated networking knowledge You are committed to resolving complex technical problems, multitasking, and are dedicated to customer success You have experience including TCPIP and routing protocols, IPv4, IPv6, MPLS, Quality of Service, L2VPN, Switching, XR, IOS-XR. CRS-1, CRS-3, ASR9000 You have excellent verbal and written communication skills You have experience in a customer supportservice role Desired Skills Other Cisco Certifications HP, IBM, Dell Server Support, MCSE, VCP Certifications specific knowledge of products within Collaboration, Data Center, Security, Voice, Wireless, Routing, Switching You have experience using Finisar, Wireshark, or other protocol analyzer Programming skills (Python, Ruby, C, C++, Linux, Shell Scripting) Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.