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Technical Support Analyst


This is a Full-time position in Plano, TX posted April 8, 2021.

The Technical analyst is responsible to train, 1-1 support, change management, and outreach around all Microsoft-related products. This role will serve as the liaison between the internal Microsoft technical team and the Learning team on emerging Microsoft technology. Learning admin must display proficiency in and ability to stay on top of latest Microsoft application releases for storage tools (e.g. OneDrive, SharePoint, and Teams). As the company expert in emerging Microsoft applications, this admin would be the face of these applications for company and responsible forbull Providing monthly trainingbull Creating quick reference guidesbull Outreachbull Answering app-related questions on the Yammer feedbull 1-on-1 support SkillsExperience Requiredbull Creating and conducting instructor-led trainingbull Proficiency (mastery preferred) in storage tools such as OneDrive, Sharepoint, and Teamsbull Clear verbal and written communicationbull Engaging and easy-to-follow presentationsbull Design-focusedbull Excels in collaborative environment Preferred SkillsExperiencebull Instructional designbull E-learningbull UIUXbull Microsoft PowerPlatform