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Cloud IT Infrastructure and Operations Sr Manager


This is a Full-time position in Plano, TX posted April 6, 2021.

Auto req ID: 229049BRJob DescriptionCloud IT Infrastructure and Operations Sr ManagerThis role is responsible to Cloud Services’ Director for the delivery of effective cloud support to address business goals and operational/availability requirements.

This role will be accountable to:support existing PepsiCo cloud solutions,support the multiyear cloud transformation journey (2020 -2025), which would include operationalizing the required technology foundations in a hybrid multi-cloud environment, andsupport the on-boarding of new cloud-native solutions for PepsiCo.Scope Measures:The team includes ~30 MSP contractors.

Provides follow-the-sun governance for cloud services, including 2000+ cloud-based objects currentlyAccountabilities:
• Manage platform and brokerage service used to provision and manage workloads across our hybrid multi-cloud environments that are highly available
• Partner with Service Providers and key stakeholders to provide excellent cloud support
• Accountable for defining and implementing cloud systems support process and procedures in a multi-cloud environment
• Provide a deep technological understanding of cloud infrastructures, capabilities and security models
• Understand and identify cloud-native support model that can be operationalized with an initial small team and scaled up based on demand
• Partner with Architects, Compute and Network Engineers to assist in the design, communication and implementation of Strategies, Technology Roadmaps, Standards, Processes and Services
• Partner with Information Security and Global Controls organizations to ensure security, audit, SOX and compliance requirements are met across infrastructure services
• Partner with Asset Management, Capacity and Performance Management for Global IT Servers, Storage and Automation to assist in establishing a forecast model and anticipate demand across infrastructure services
• Support Provisioning and Automation to drive greater Service Delivery maturity
• Enable self-service via end-to-end automation to reduce the time for cloud infrastructure service provisioning, raise user satisfaction with self-service functions, maximize developer and app-owner flexibility in consuming cloud services
• Provide change governance and change ownership across cloud services
• Perform financial forecasting; manage the project and operational budgets
• Partner with Architecture and Engineering Leaders to establish criteria and execution
• Lead the triage of complex problems as needed to ensure restoration or quality of service and support critical incidents when required
• Partner with Risk and Compliance to lead development and ownership of in-scope cloud recovery plans and ensure regular review of DR plans and tests
• Provide technical consultation to application teams migrating to public cloud-based on a joint assessment of existing application technology and deployment model
• Identify the roles, skills and knowledge required including helping to grow and develop the team through hands-on training and coaching
• Generate appropriate communication, process and educational plans for mitigating the disruption of changeAF-TechQualifications/RequirementsBachelors DegreeExperience:10+ years of related IT business work experience5+ years of cloud services experienceTechnical Skills:Cloud
• Preferred: Experience with Configuration, migration and deployment experience related to Azure or AWS IaaS/PaaS Technologies
• Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security
• Preferred: Experience with hosting enterprise-class SQL, NoSQL and Big Data DBS
• Experience in developing and enforcing governance model for security in the cloud, understanding cloud financials and cost optimization, and overall governance of entire cloud footprint
• Experience in implementing new service offerings and developing a support model for new service offerings as a part of project deliveryAutomation:
• Preferred: Experience in automation/configuration management using Puppet, Chef, Ansible, Saltstack, Bosh, Terraform or an equivalent.
• A working understanding of code and script such as: Shell and PowerShell, Python and Perl
• Automating Environment builds to support DevSecOps (configuration as code)Non technical skills:
• Capacity management and data center management experience
• Strong analytical skills to support problem troubleshooting, resolution, and root cause determination to complex technology issues
• Strong documentation skills and ability to explain complex technical concepts to non-technical personnel
• Good collaboration and partnership skills to foster key relationships with other technology, application and business teams
• Solid foundation in IT operational concepts and procedures
• Requisite skills to influence others in order gain consensus and alignment for key deliverables that span multiple teams and organizations
• Vendor management experienceDifferentiating competencies required:
• Ability to leverage partnership with Managed Service Providers to achieve business goals
• Ability to take ownership in orchestrating workshops with IT/Business teams and facilitate interactive sessions on cloud operating models, cloud business value, DevOps processes, and application/infrastructure modernization
• Experience in developing business case and TCO analysis drawing tangible connections between strategy and financial-success metrics
• Conceptual selling to present recommendations in a simple, compelling, business relevant manner with clear impact analysisRelocation Eligible: Not Eligible for RelocationJob Type: RegularAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901
– 4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

If you’d like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents.

View PepsiCo EEO PolicyPlease view our Pay Transparency Statement