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Patient Care Advocate – Level 2

Walgreens

This is a Contract position in Frisco, TX posted April 9, 2021.

Job Description:This is a remote work opportunity open to all residents of Texas.The Patient Care Advocate – Level 2 provides new and existing patients with the best possible patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback, and suggestions. As the first line of contact to patients and stakeholders, the patient care advocate will set the tone for how our company and services are experienced.Job Responsibilities* Receive inbound calls and perform outbound calls to patients or physician’s offices regarding orders for medications, pharmacy services and any other non-clinical inquiries* Add or update insurance and pharma information in patient’s record, or collect insurance information and alert appropriate teams to update the patient’s account* Coordinate patient care by scheduling orders, communicating information to patients regarding shipments, assessing supply needs, verifying patient information, and notifying the pharmacist of issues or changes in the patient’s condition* Create patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of service, to contact a patient’s doctor’s office, to mail a letter to a patient, and any other reminders necessary as it relates to a patient’s care* Connect patients with pharmacists for counseling and clinical inquiries as required* Escalate calls to clinicians, insurance verification teams, specialized teams and support teams as required* May work with specialized customers or as part of the new patient/enrollment team* Can and may perform the job responsibilities defined in Level 1* Other responsibilities as judgment or necessity dictate(Specialized Pharma/Disease Focused Team):* Understand and successfully compete client and/or pharma-specific duties to satisfy the needs and expectations of customers* Work collaboratively on disease-focused teams to provide best-in-class customer service* As the first line of contact to customers and set the tone for how our company and services are experienced* Other responsibilities as judgment or necessity dictateSupervisory Responsibilities* N/A