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Software Deployment Specialist

Matlen Silver

This is a Full-time position in Allen, TX posted May 3, 2021.

Network Help Desk Allen, TX (Remote but must live in Allen, TX) 6+ months Host technical IT calls with customers to discuss deployments and identify any potential issues Modify existing configuration templates for wireless access points and radios for upcoming customers Validate devices and configurations of equipment after they arrive onsite and are connected to the network. Must have working knowledge of network troubleshooting commands in both Windows and Linux environments. Transfer all IT related documentation to software deployment specialists. Attention to detail and strong documentation skills are required. Initially will start at Allen, TX but will eventually go remote – During training takes about Month New position – looking to have someone that will have the intimal it calls with the customer (Police department), Will assist with customer with Network set up and IP and identify any potential Current team – install server, vehicle installs, configure, updating and officer training – build the radio and access point configuration – not the typically 2- way communication device, these are Wi-Fi radio – Customer service experience – over the phone Need to be very versatile Windows exp is a requirement Tech savvy Remote login to the service and do simpler command to test access point – very scripted