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Deskside Technician II

Stefanini

This is a Full-time position in Plano, TX posted April 9, 2021.

Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.

We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.What will you do?Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support
– IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client’s ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assignedDesired CharacteristicsA CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six SigmaWhat you’ll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.Why we’re differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;Take a look for yourselfHere’s one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdYJob Requirements:Technical School or higher education, or equivalent work experience.Solid experience and ability to use and troubleshoot Apple/MAC systems
– extremely importantAbility to use and troubleshoot multiple manufactures PC systems and WindowsCustomer-oriented attitudeKnowledge of other OS”s (Linux, etc.) preferableAbility to work in a team environment as well as independentlyExcellent verbal and written communication skillsAbility to communicate technical information to non-technical audiences Self-motivatedAbility to complete assignments with minimal supervisionAbility to search internally/externally for support informationExperience working in and recording information in Ticketing System, including meeting SLA”sAttendance and schedule adherence are requirements of this position, overtime could be occasionally necessaryThis position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipmentKnows and applies fundamental concepts, practices and procedures of computer, networked and cloud systemsMay develop advanced skills using tools and equipment appropriate for the position or specializationUsing established procedures and working under immediate supervision, performs assigned tasksResolves routine questions and problems for the Users quickly.

Able to address more complex issues with research and/or engaging other available resources such as a Sr Technician and Team Lead.