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IT Technician

Haskell

This is a Full-time position in Frisco, TX posted April 10, 2021.

Haskell is looking for an IT Technician to join our team in the Frisco, TX office!

n nThis position develops and supports technologies that center on the desktop presentation to users as well as the server components and infrastructure that support the desktop environment.

Under limited supervision, resolves technology issues, interfaces with vendors for product information and support, and works with end-users to ensure high satisfaction levels and reliability of our systems.n n Job Responsibilities: n n Provide a single point of contact for in-depth support of desktops, notebooks, mobile devices, and other hardware, including operating system setup and configuration, troubleshooting, remote access, and problem diagnosis n Utilize and maintain helpdesk tracking software.

Monitor and respond quickly and effectively to requests received through the IT helpdesk.

n Work with others in Information Technology to coordinate various IT functions so that solutions and knowledge are shared easily and promptly n Automate software application deployments; create and test workstation images including testing software packages for workstation distribution n Interface with vendors to expedite solutions to problems n Provide basic, intermediate, and advanced level training to users on our software and hardware via a formal classroom environment, informal brown-bag gatherings, and one-on-one meetings so our users are as efficient as possible n Create and document processes relating to user training, software, and hardware rollouts n Conduct research on desktop products in support of PC procurement and development efforts.

Evaluate and recommend products for purchase.

n Participate in the testing, integration, configuration, and deployment of end-user hardware, operating systems, and related utilities so that our clients are optimally fitted for their respective tasks n Keep abreast of software and hardware trends so that solutions can be provided proactively n Assess the impact of introducing non-standard applications into the environment and assist others in Information Technology with the implementation of these applications n Determine the root causes of problems so that solutions and limitations can be identified and repaired n Provide hands-on and tactical support, training, and project management.

Participate in hardware and software rollouts.

Keep abreast of relevant software and hardware.

Ensures client service and satisfaction are attained in all areas of the position.

n n Education/Experience: n n Two-year degree in a computer-related field or equivalent work experience preferred n Thorough knowledge of Windows desktop operating systems up to Windows 10 n Experience working with desktop imaging and application software n Thorough knowledge of Word, Excel, and PowerPoint n Knowledge of mobile devices including iPads, iPhones, Android n Must have experience with Active Directory and Group Policy maintenance n n Specific Knowledge, Skills, License, Certifications Etc.: n n Must be available from 1:00pm to 9:00pm Central Time n Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues n Must possess excellent independent project management skills n nHaskell is an Equal Opportunity Employer (Females/Minorities/Protected Veterans/Individuals with Disabilities).

All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, alienage or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran’s status, genetic information, or any other characteristic protected by applicable federal, state or local laws.n nHaskell is a drug-free workplace, all applicants who receive conditional offers of employment will be subjected to pre-employment drug testing.n n Equal Opportunity Employer/Protected Veterans/Individuals with Disabilitiesn n The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)