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Senior Helpdesk Technician

Infinity Consulting Solutions

This is a Full-time position in Plano, TX posted June 22, 2021.

Job Description – Senior Helpdesk Technician SENIOR HELPDESK TECHNICIAN We are hiring a Senior IT Helpdesk Technician for our Healthcare client in Plano. The ideal candidate will carry multiple certifications and be able to perform Level I – Level III Helpdesk support for internal and remote users. This position has several potential paths for growth including Desktop Support, IT Field Support or several other internal IT groups. The Senior Helpdesk Technicians will train on a 9am-5pm schedule then move to a shift of their choice, ranging from 6am to 10am start time. Responsibilities Provide 80-100 phone support to local and remote users Learn and support proprietary healthcare applications Provide troubleshooting and support for email accounts, mobile devices, etc Continually provide excellent customer service Exhaust all means of ticketissue resolution before escalating Take initiative to address issues that may arise outside of normal scope of work Requirements HDI (Help Desk Institute), A+ andor Network+ certifications 4+ years of IT Helpdesk support experience Windows XP710 support experience Active Directory account creation, password reset, etc MacPC support experience Mobile device support (Android and iOS) Excellent customer service and communication