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Collector

Hyundai Capital America

This is a Full-time position in Plano, TX posted April 10, 2021.

General Summary:
A Collector I is primarily responsible for managing a queue of delinquent accounts from 30 to 59 days past due and taking some inbound calls. The main job function is to make contact with customers and through the negotiation of payment arrangements to bring the account current while complying with internal policy and procedures. The Collector I position is vital to overall company performance.

Essential functions of the position:
Manage a queue of accounts from 30-59 days delinquent
Contact customers via telephone and make arrangements to bring the account current
Document all actions taken on an account
Update customer information such as phone numbers, e-mail, and address
Perform light skip tracing including 411 and some Accurint reports
All other duties as assigned

Secondary functions of the position:
Basic computer skill – Knowledge of windows including word and excel
Strong communication skills – Ability to clearly communicate thoughts and ideas
Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with a customer
Skip Tracing Skills – Ability to utilize 411, reverse lookup, and other skip trace tools
Strong listening skills – Ability to listen and understand directions

Qualifications:

1-3 years of collections experience
Automotive collections or college degree preferred