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Concierge

Harbor Retirement Associates

This is a Full-time position in Plano, TX posted April 10, 2021.

Essential Functions:* Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner* Ensures that all messages are relayed promptly to the intended person* Maintains current visitor log* Greets all visitors, residents, family members and associates in a warm and helpful manner Ensures that the reception areas are clean and inviting. Contacts supervisor and report any anomalies that need fixing or cleaning* Possess and maintain knowledge of the community, its benefits, service provided, the residents and associates.* Be able to assist the Dir. of Community Relations and/or Dir. of Sales and Marketing with inquiries when necessary* Offers refreshments to visitors and make them feel welcome and comfortable* When interacting with residents and/or family members, is mindful of the Residents’ Rights to Privacy* Coordinates appointments for residents requesting transportation, hairdressing, or other services – keeping accurate records pertaining to resident charges for such services* Collects the residents’ mail and prepares it for distribution.* Performs community mail duties such as receiving and sending packages* Assists with preparing community brochure packets when necessary and keeps an ample supply at the reception area* Keeps interaction with co-workers to a minimum maintaining professionalism in lobby area* Assist the community Executive Director and/or other departments with additional administrative duties as assigned by supervisor* When using a company computer follows company guidelines on proper computer usage* Dresses professionally and is professional at all timesNon-Essential Functions:* Leads by example exhibiting the CORE Values through servant leadership* Encourages teamwork and promotes company philosophy* Attends required community meetings and participates Life Enrichment activities when able* Completes all required courses in adherence with HRA University* Is prompt and able to perform the required duties of the position on a regular, predictable basis* Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent* Becomes familiar and understands the steps for fire evacuation* All associates are responsible for maintaining a safe and secure environment for all community residentsQualifications/Skills/Educational Requirements:* Must have a high school education* Must be able to communicate effectively* Must possess excellent customer service skills* Must have patience, tact, cheerful disposition and enthusiasm at all times* Knowledge of Microsoft Office and Outlook software preferred* Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts* Must possess a passion to work with and around senior citizens