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IT Asset Management Specialist

Service King Collision

This is a Full-time position in Richardson, TX posted June 22, 2021.

Position Title: IT Asset Management Specialist                       

Department: IT

Reports To: Matt Fowler

 

Our Company:

For over 40 years, Service King has been a collision repair operator of choice, with 350 locations in 24 states with a mission to provide a secure, fulfilling workplace that motivates our teammates to deliver safe, superior repairs with excellent customer service.

 

Position Summary:

 

The Information Technology Asset Management (ITAM) Specialist is responsible for the company-wide monitoring and execution of asset management processes and procedures to ensure a compliant and optimized IT hardware and software environment. The ITAM Specialist will work with IT management on building out and maintaining a sustainable ITAM capability across Service King. Responsibilities include prior experience in ITAM and the functions that support asset life-cycle management. The desired candidate will be detail and task oriented while seeing the broader picture. The candidate will also manage IT assets throughout the lifecycle to include tracking, purchasing, imaging, shipping, and receiving, in order to resolve issues. This role drives standardization of asset management best practices and collaborates with internal IT teams, vendors, and business stakeholders to bring new assets into the company.

Individuals who thrive at Service King exhibit the following success skills ? Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, and Results Focused. 

Candidates must be energetic and focused with a strong motivation to learn innovative technologies and processes. This position requires strong attention to detail, dedication, persistence, follow-up, effective utilization of provided resources and OBSESSIVE customer service.

 

Responsibilities:

  • Inventory Auditing: Process items to ensure the appropriate allocation of company IT asset purchases, address discrepancies and work with vendors and internal stakeholders to resolve issues
  • Policy Creation and Development: Participate in the development and maintenance of asset management policies, procedures, systems and measurements in order to manage the asset portfolio, identify risks, and control adherence
  • Write/Review SOPs: Use logic and rigorous troubleshooting methodology to solve difficult problems with effective solutions; Utilize learning opportunities and share with others; Create SOPs for sharing with the team, as applicable
  • Cost Efficiency Reviewing: Assist in ensuring that software purchases are completed cost effectively and to licensing requirements
  • Project Collaboration: Participate in projects and work efforts requiring procurement and vendor coordination such as moves and office remodels. Ensures own deliverables are completed on time and to expected level of quality
  • Ship and Track: Responsible for the procurement and shipping of IT equipment, AMDB management, tracking and maintaining accurate inventory records and reorder points, and logistics including managing the incoming and outgoing shipments
  • Perform Advanced Troubleshooting: Break/fix of computers, imaging computers, etc.
  • Log, route, categorize and escalate Incidents/SRs
  • Ensure requests are routed to proper resource in order to be resolved quickly and efficiently
  • If issue is unknown, request assistance within ITSD Teams chat, then ITSD Manager, then ITSD DO
  • Conduct Other Tasks as Assigned
  • Provide Outstanding Customer Service: Ensure each customer is satisfied with level of customer service provided; Clearly communicate status on problems and resolutions

 

Competencies:

Core Competencies:

  • Teamwork ? Builds strong relationships and works collaboratively with others to meet shared goals; Strengthens relationships by promoting mutual trust and supporting teammates.
  • Accountability ? Holds self and others accountable to meet and exceed commitments; Focuses on quality results, monitors progress, learns from mistakes, and strives for improvement.
  • Results Driven ?Executes priorities with a focus on critical work to achieve targeted goals. Identify and implement continual process improvements and operational efficiencies
  • Sound Judgment ? Executes decisions based on contextual business acumen, leveraging experience, objectively evaluates problems, discovers root causes, and works toward timely resolution.
  • Customer Focus ? Maintains a relentless focus on customers and is committed to the continuous improvement of services; Keeps internal and external customers in mind at all times and strives to proactively address customer concerns and needs.

Specialized Competencies:

  • Analytical Ability ? Work with a large number of details and data, analyze and challenge details, data and facts prior to decision making
  • Attention to Detail ?Process detailed information effectively, consistently and quickly; the ability to catch and fix minor errors quickly
  • Multi-Tasking ? Manage multiple responsibilities at the same time by focusing on one task while keeping track of others and effectively performing different tasks one after the other
  • Technical Awareness ? Match resources to technical issues appropriately
  • Time Management ? Analyze workload, assign priorities and maintain focus on tasks at hand in order to efficiently get work done
  • Clear Written and Verbal Communication ?  Provide clear, concise information in writing, via phone or in-person

 

Position Requirements

Basic/Required:

  • 3+ years of previous ITAM or inventory management experience
  • 2+ years of helpdesk experience troubleshooting
  • 2+ years of Active Directory knowledge
  • 1+ year MDM/Android & iOS mobile familiarity/Intune knowledge
  • Technical knowledge of Windows desktop & laptop hardware in a business environment
  • Working understanding of computer networking
  • Effective planning and organizational skills including time management
  • Strong problem solving efficiency and critical thinking
  • Effective communication & documentation skills
  • Strong knowledge of Dell desktops and laptops, and familiarity with the warranty process
  • Robust knowledge of computer hardware, including break/fix of desktop and laptop computers
  • CompTIA A+ certification required

 

Desirable Requirements

  • ITIL v3 or 4 foundation certified
  • Intermediate Excel/Smartsheet knowledge (pivot tables, CSV exports, etc.) along with MS Word/PPT/Outlook

 

Service King provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.