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IT Assistant


This is a Full-time position in Plano, TX posted April 10, 2021.

If you are looking to grow your career with challenging and meaningful work that directly impacts our clients and communities, we offer a dynamic environment where employees collaborate on engaged, innovative teams. More than 5,000 employees and growing! A track record of developing careers while supporting work-life balance. Tyler encourages employees to think outside of the box, stay curious, build on their skills, and be the drivers of their careers. As an IT Hosting intern, you will experience the day-to-day of a successful Hosting team. Responsibilities Assist Hosting staff with analyzing, documenting and closing support tickets. Use Hosting’s Dynamics CRM support portal to review requests and route them. Use Hosting’s Service Desk support portal to create requests for server builds, resource changes, etc. for hosting VMs. Prepare andor modify documentation. Respond and resolve alerts in a team environment. Qualifications Ability to work effectively with a team of professionals on technical and business issues Excellent oral and written communication skills Excellent problem solving and analytical skills Basic knowledge of Virtual Machines Basic knowledge of server hardware (including web servers) and network configurations Basic knowledge of Networking (TCPIP, LAN, WAN, Firewalls, OSI Model) Basic knowledge of Windows Active Directory Services Basic knowledge of Microsoft server operating systems (e.g. Windows Server 20082012, SQL Server 20082012) As a part of Tyler’s corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector. Location Plano, Texas Travel 0-5 Great Place to Work Grow Your Career Tyler is continually recognized as a great workplace locally and nationally. See our recent awards and accolades across Tyler Tyler is subject to regulations, guidelines, andor client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler. Apply Online Requisition Number2020-611 Tyler Technologies is proud to be an affirmative action equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.