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Senior Associate – Records Analyst


This is a Full-time position in Richardson, TX posted April 9, 2021.

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.

Transformation happens here. Come, be a part of our exciting journey!

Are you the one we are looking for?

Inviting applications for the role of Records Analyst

In this role, you will be responsible for being a focal for

  • Enter accurately piece part time and cycle calculations into the ERP system.
  • Upload accurately whole engine record packages into electronic library.
  • Provide weekly status reports on Records open in backlog and completed.
  • Review Back to Birth records for completeness and accuracy for assigned engine models.
  • Effectively work with broader stake holders to resolve gaps in the records.
  • Responsible for interfacing with various levels of the organization for key updates.
  • Investigate and respond to daily records questions from a global Customer Service team.
  • Track and report out volume of Customer questions responded too.
  • Run and provide additional required reports as assigned by supporting Manager.


  • Develop a thorough understanding of NXL nacelle components interactions and integration with complex engine or airplane-level systems
  • Interface with internal and customer specialists in a constructive manner to rapidly solve technical issues mainly related to installation or operation of NXL nacelle components
  • Be NXL focal for complex root cause system investigations to support resolution of customer technical issues
  • Provide on-site technical support for incorporation of proposed corrective actions resulting from root cause investigations
  • Apply technical expertise toward the development and on-going support of Component Maintenance Manuals (CMMs), airplane-level Airplane Maintenance Manuals (AMMs)
  • Maintain positive customer relationships and ensure technical issues are addressed within the customer’s expectations and timeframes; document, communicate, and assist with issue resolution
  • Being able to work on Nacelles (Hands on)
  •  Follow up on any missing invoices and highlight discrepancies to the concerned stakeholders


Qualifications we seek in you!
Minimum qualifications

  • College Degree
  • Proficiency in various MS Office applications especially Excel, PowerPoint etc
  • Self-starter and ability to work independently on running smooth operation process
  • Ability to work and coordinate with client and various external & internal teams at Genpact

Preferred qualifications 

  • Experience in Aerospace industry
  • Supply Chain Knowledge
  • Strong analytical skills
  • Good Writing/Email skills
  • Excellent customer interaction and communication skills
  • Must be able to work in multi-disciplinary teams
  • Thorough knowledge of Microsoft products with an emphasis on Excel
  • Relies on experience and judgment to plan and accomplish goals

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.