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Service Desk Specialist II


This is a Full-time position in Frisco, TX posted July 2, 2021.

Our client is looking for Service Desk Specialist II
Serve as a central point of contact for all Associates.

IT questions, problems, or request for information of any supported application, utility or system.

Troubleshoot, diagnose and resolve problems related to operating systems, hardware and software.

Provide accurate problem analysis, including business impact, and facilitate implementation of timely solutions.

Document problems and conversations to create a log that can be referenced by other technicians and for training purposes.

Vendor to provide equipment
– Win 10 , anti-virus software program, min 16 GB Does this resource require US citizenship?

No Is driving a requirement for this assignment?


Job Requirements:
Provide users with network technical support Maintaining hardware and software to support end users Providing support to end users and desktop support Provide end-user software troubleshooting and support Resolve technical hardware and software issues Provide technical support to end users Assist users with application software issues Provide technical support for internal users Provide technical support, including desktop support, user training, assisting users with hardware and software issues Resolve help desk issues including troubleshooting hardware and software issues Provide technical support to end users via telephone Capture support activities and help support end-users Provide hardware and software training and support to end-users Resolve software and hardware issues Resolving hardware and software issues Ensure support for hardware/software and office equipment issues Provide technical support to other support analysts Instruct users on computer software and hardware Conducting software analysis and providing application support to end users for all software systems Provide remote and local system user support related to software application and hardware