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Technical Analyst (Temp)

Volt

This is a Full-time position in Richardson, TX posted April 6, 2021.

Contact Center Technical Analyst – Richardson, TX – Call Center Experience – Estimated 7 mo. temporary assignment
Volt Workforce Solutions is looking for a Contact Center Technical Analyst for our client located in Richardson, TX. We know you have choices, however Volt has been named as Forbes Best Staffing Agency for 2020, so let us take care of you! Apply today!
The Contact Center Technical Analyst is a self-starter requiring minimal supervision who will be responsible for processing 24/7 & BH Integration business work targeted for year 2021. Cisco ICM Call routing and Scripting is required. This includes translating business requirements and implementation in Cisco Call Center applications including Cisco UCCE/CVP/ICM and Cisco Call Studio. As a self-starter Individual must have a strong commitment to technical excellence and teamwork.
What do you need to be successful?

  • Bachelor’s degree or 4+ years of work experience in Cisco Call Center technologies such as Cisco ICM, CVP, UCCE and UCCX and Contact Center scripting.
  • Four or more years of relevant work experience.
  • Experience in call flow design and development in Cisco UCCE environments.
  • Experience in SQL Server.
  • Experience in VXML scripting and IVR development.
  • Experience with large scale call center environments and deployments.
  • Capability to communicate effectively with technical and non-technical audiences.
  • Ability to lead and give technical direction as well as train and mentor.
  • Demonstrated excellent written and verbal communication skills.
  • Experience with Word, Excel, Presentation, Project and Visio.
  • Excellent interpersonal skills with the ability to handle challenging situations.
  • A self-starter with the ability to work independently and in a collaborative team environment.
  • Quick learner, ability to learn on the job.
  • Desire for continued technical growth
  • Take ownership of assigned tasks with minimal supervision
  • Work with various business teams to develop and provide complete solutions

Local candidates are encouraged to apply. Relocation assistance is not available for this opportunity. Submit your resume today for immediate consideration! Sorry, W2 only; no third party or Corp to Corp will be considered.
If you do not meet all the qualifications for this position, be sure to visit http://jobs.volt.com to find other available positions that you may qualify for.

Volt is an Equal Opportunity Employer