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ITSM Program Manager


This is a Full-time position in Frisco, TX posted June 23, 2021.

Helps the ITAM operations team which manages IT assets throughout the asset lifecycle with planning and execution.

Coordinates enterprise wide ITAM program across business channels.

Works closely with the IT Service Management leaders to maintain ITAM as part of the Service Management program.

Scope of work includes program, process and operational management for all workstreams like building CMDB, data management, and inventory audits support of ITAM processes.

Responsibilities: Help the ITAM team to plan, execute and coordinate processes and activities supporting Global ITAM

End-to-end Program Management of multiple initiatives across *** Technology teams and other groups

Work closely with cross-functional groups including internal stakeholders (Product Managers, Team leads, IT, etc.), and external customers and vendors to plan, design and develop detailed roadmap

Direct project activities, conduct reviews, manage risk mitigation, issues, change control processes, and communicate status to senior executives within the development and business partner organizations

Manage and track project timelines, forecasts and schedule to achieve target scope, schedule and cost

Lead discussions and communicating regularly with senior leadership on program status and escalations

Develop delivery roadmaps that align strategic business objectives with ITAM delivery plans

Oversight of program performance and ensure compliance with management and information security policies

Work with virtual teams located in different time zones and with differing cultures


Outstanding communication and presentation skills (written and verbal) to all levels of an organization

Strong facilitation skills (requirements sessions, design meetings, progress and status meetings

Organizational skills and time management skills to keep projects on track to the finish

Proven ability and experience in executing strategic asset management processes successfully

Strong vendor management and negotiation skills

Analytical, computer, problem-solving skills


5+ years IT Project Management experience with some understanding of IT Asset Management (ITAM)

Five years or more ITSM tool experience, as well as ServiceNow experience

Strong knowledge of IT software and hardware components

Strong knowledge and experience working with a CMDB and the specific business services that it supports

Strong knowledge of IT Service Management processes, as well as experience with ServiceNow Discovery tool