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Order & License Manager

Robert Half

This is a Full-time position in Plano, TX posted April 12, 2021.

Ref ID: 04120-0011691619

Classification: Contracts Manager

Compensation: $34.00 to $38.00 hourly

Management Resources is seeking an Order & License Manager for a contract to hire opportunity in Plano. The Order and License Manager will be responsible for leading, managing the daily operations of our US Order and License Specialist team. This individual will be an integral part of raising current system and process issues to assist with improvements, to help us scale as our business expands.

Responsibilities:

? Develop a working knowledge of our clients order and licensing process in order to provide guidance on complex customer orders and license issues to the team

? Review order process and identify gaps to help streamline current flow to improve SLAs

? Ensure complete and accurate processing of orders on a daily/weekly basis

? Analyze business needs to work with internal stakeholders to drive system and process change

? Collaborate with billing and collections to optimize order management processing to minimize billing errors

? Interact with Sales, Sales Operations, Finance, AR, FP& A, Operations and Legal teams to work through order management issues

? Research customer license install-base and generate necessary licenses for customer resolution

To be considered for this opportunity please apply directly to this posting or reach out to Karina Varian and Diane Giannola

Job Requirements:

The successful Order & License Manager will possess the following:

? 8 Years of order management experience

? Experience leading or managing 2 or more order management team members

? Experience building and maintaining Order Management processes with continuous quality improvement

? Strong customer service and team orientation skills

? Attention to detail without losing productivity

? Ability to problem solve complex order scenarios

? Demonstrated flexibility to changing priorities

? Demonstrated ability to make decisions during peak periods while maintaining accuracy working at a high pace

? Experience with Salesforce.com is required

? Experience with NetSuite is required

? Proficiency in Microsoft Office – Excel, Outlook and Google Docs, Sheets

To be considered for this opportunity please apply directly to this posting or reach out to Karina Varian and Diane Giannola

Robert Half Management Resources matches senior-level financial consultants with remote or on-site jobs for interim and long-term opportunities in areas such as internal auditing, mergers and acquisitions, tax initiatives, and much more. Our staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.3195. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Management Resources. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).