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Service Sales Manager


This is a Full-time position in Richardson, TX posted April 5, 2021.

Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.

Virtually every electronic device in the world is produced using our technologies.

No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.

KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development.

KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D.

Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices.

Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.The Global Service Support Division (GSS) headquartered in Milpitas, CA is our service organization that consists of service sales, marketing, spares supply chain management, field operations, engineering, product training, and technical support.

GSS partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

The GSS Business Development Team is looking for a strong and motivated individual contributor to lead GSS service sales and business development directly to select North American and global customers.  As GSS Sales & Business Development Manager, you will be the headquarter lead and intermediary for all customer and field commercial activity.Job Description:Work with regional account teams and other GSS organizations to identify customer needs and develop new business opportunities across core services, enhancements and Pro Systems.Negotiate and manage the renewal and expansion of service contracts at key customers.Drives regional team to meet objectives while ensuring that sales activity is positively reflected in customer satisfaction.Explain, promote, and support commercial strategy to senior division managementDocument and follow GSS and KLA Finance processes related to deal creation, approval, quotes, negotiations, deal closure, and operationalization.Minimum QualificationsSkills & Qualifications:> 5 years semiconductor equipment or other industrial or capital equipment experienceStrong business acumen and technical selling skillsStrong understanding of financial, legal, and marketing fundamentalsAdvanced Excel/PowerPoint capabilitiesStrong financial/mathematical modeling skills with ability to deep dive but still maintain high-level vision/strategy. Excellent interpersonal and communication skills, ability to turn non-specific goals into concrete tasks, and influence peers in other organizations to accomplish objectives.Practical working knowledge of industry recognized sales processes.Foreign language skills a significant plusBA/BS; MBA is a plusDomestic/International travel required anywhere from 25 to 50% as required by business needs (post COVID)We offer a competitive, family friendly total rewards package.

We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an Equal Opportunity Employer.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.

We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us at to request accommodation.Job InfoType: Full timeLocation: Milpitas, CA, Chandler, AZ, Austin, TX, Richardson, TX, Beaverton, OR